Regional Manager
Department: Operations
Job Status: Full-Time Exempt
Reports to: VP of Operations
Positions Supervised: None
Schedule: Monday-Friday 8 hours daily
Overtime and weekends as required
Travel Required 50%
Water infrastructure is a critical component of the health of all communities in the United States. Unfortunately, much of the water infrastructure supporting our communities is failing due to lack of investment. Central States Water Resources, Inc. (CSWR) is at the forefront of the water utility industry by bringing solutions to some of the most troubled water infrastructure systems in the United States. CSWR is actively acquiring, renovating, and stabilizing water and wastewater operations in many communities, bringing the infrastructure investment needed to ensure safe, reliable water service to allow communities to thrive. CSWR’s mission is to make safe water resources available to every community in America.
Position Summary
The Regional Manager is a key team member that will oversee the daily operations of our utilities in their assigned region. This role will work closely with our O&M partners, and all internal departments to ensure smooth and compliant daily operations of all CSWR owned utilities in their assigned region in or to ensure that the company is providing safe, reliable water and sewer service to customers and stakeholders.
Major Job Duties
- Responsible for overall management of all aspects of the water and wastewater contracts at respective regional location
- Directly responsible for overseeing the various O&M Partners operating and maintaining the water and wastewater systems as well as oversight of all sub-contractors, consultants and vendors
- Be prepared for customer-facing functions such as: Homeowner’s meetings, public hearings, town hall meetings, etc.
- Provide excellent service to our customers by providing timely resolution to all issues
- Develops and implements policies and procedures, and activity reporting systems to ensure efficient and effective service levels as well as compliance with all contractual requirements
- Provides indirect guidance to the team members; Environmental Health & Safety Supervisor, Project Coordinators, Project Team Leaders, Customer Service, Administrative support and others, including third-party support, in all areas of operations, maintenance and construction to aid in CSWRs mission to provide clean safe water to all residents.
- Responsible for overseeing the coordination and training of updates of System Operation Plans, Quality Management Plans, Computerized Maintenance Management Plans, Emergency Preparedness and Response Plans, as well as other CSWR standardized processes and procedures
- Ensures open, clear and direct communications for all support services provided by CSWR and others
- Responsible for timely reporting of all emergencies, critical and major events
- Ensures proper assistance and support are given to customer service-related functions as well as O&M Partners needing direction
- Responsible for asset management, planning and preparation of capital and operating budgets
- Responsible for integrating new or modified water supply, treatment facilities and wastewater facilities, including lift-stations into operations, and ensuring operating manuals / directives are drafted for each facility or overseeing the O&M Partners execution of this need
- Participates on industry-related committees (e.g., AWWA and WEF), and in community outreach programs related to utility activities
- Ensures effective communication, coordination and interaction with state and government officials, local personnel, O&M Partners, applicable regulatory authorities, and corporate management
- Ensures the timely completion of regional goals and objectives, in addition to senior management / manager goals and objectives
- All other related duties as assigned
Personal Attributes
- Accountability - Ability to accept responsibility and account for his/her actions
- Accuracy - Ability to perform work accurately and thoroughly
- Analytical Skills - Ability to use thinking and reasoning to solve a problem
- Attention to Detail - Ability to pay attention to the minute details of a project or task from the beginning to the end of the project/task
- Communication, Oral and written- Ability to communicate effectively with others using the spoken and written word
- Decision Making - Ability to make critical decisions while following company procedures
- Detail Oriented - Ability to pay attention to the minute details of a project or task
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
- Judgment - The ability to formulate a sound decision using the available information
- Organized - Possessing the trait of being organized or following a systematic method of performing a task
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
- Project Management - Ability to organize and direct a project to completion
- Responsible - Ability to be held accountable or answerable for one’s conduct
- Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel
- Safety Awareness - Ability to identify and correct conditions that affect employee safety
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information
- Working Under Pressure - Ability to complete assigned tasks under stressful situations
Education/Experience/Skills
- 10+ years’ experience in the water/wastewater space
- 5+ years' experience in a supervisory or management role is preferred
- Bachelor’s Degree preferred or equivalent industry experience
- Valid Driver’s License
- Working knowledge and proficiency in all Microsoft Office applications and others computerized maintenance management system platforms
