Are we RIGHT for you?
The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork.
Why join our team?
Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.
Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit www.middlesexwater.com
Job Summary
The IT Director leads the Information Technology Department, driving strategic planning, innovation, and operational excellence. Reporting to the Chief Technology Officer, this role partners with executive leadership to align IT initiatives with business goals, optimize technology investments, and ensure robust information security and compliance. The IT Director manages a professional IT team, oversees vendor relationships, and steers the company’s digital transformation. The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT: Respect, Integrity, Growth, Honesty and Teamwork.
Essential Duties And Responsibilities
Strategic Leadership
- Serve as a member of the Core Leadership team, translating business vision into multi-year, enterprise-wide IT action plans.
- Define IT operating capabilities and leverage technology to achieve company objectives.
- Lead IT innovation by prioritizing initiatives and evaluating new systems.
- Communicate IT vision and plans to executives, department heads, and end users.
IT Deployment & Security
- Recommend and implement priorities for information systems.
- Develop and enforce IT security requirements to protect company data and systems.
- Identify and execute cost-effective investments in IT resources.
- Consult with departments to define business requirements for new IT implementations.
- Lead evaluation of emerging technologies for business use.
- Develop and maintain policies and procedures for SCADA system protection and automation.
- Guide root cause analysis and issue resolution for SCADA systems.
IT Operations & Resource Management
- Manage a geographically dispersed IT staff, fostering recruitment, development, and retention.
- Negotiate contracts and oversee third-party vendors and contractors.
- Define and deploy departmental goals, objectives, and operating procedures.
- Oversee the design and operation of the corporate website.
- Ensure continuous delivery and performance improvement of IT services.
- Direct the development and maintenance of an enterprise-wide disaster recovery plan.
- Manage IT capital and operating budgets.
Business Analysis & Process Improvement
- Collaborate with department managers to maximize Oracle application use for business process improvement.
- Document business systems and user needs, including workflow and application functions.
- Develop business, functional, and technical requirements for Oracle application changes.
- Coordinate development and review of business and technical specifications.
Information Security & Compliance
- Develop and maintain information security policies and procedures in compliance with external regulations.
- Serve as a member of the Emergency Management Committee.
- Coordinate with regulatory bodies to ensure cybersecurity best practices.
- Develop and deliver cybersecurity training programs.
- Conduct periodic audits to ensure policy compliance.
- Manage incident reporting and response systems.
- Lead tabletop exercises to test cybersecurity resiliency.
- Implement ongoing risk assessment and incident prevention programs.
Qualifications Required
- Proven leadership ability in team-oriented environments, with consensus-building skills.
- Strong communication, presentation, and analytical skills.
- Demonstrated experience applying IT solutions to complex business problems.
- Significant experience in IT strategic planning, execution, and budgeting.
- Excellent interpersonal, written, and oral communication skills.
- Ability to present complex technical subjects in business-friendly language.
- Knowledge of human resource management practices.
- Self-motivated, cooperative, flexible, and creative.
- Experience managing IT operations and support for business enterprises.
- Expertise in IT core functions and infrastructure (hardware, networks, enterprise software, outsourced systems).
- Track record in systems design and development, from requirements definition to management.
Preferred
- Bachelor’s Degree in Information Systems or Computer Science (Master’s Degree a plus).
- Minimum 10 years in IT supervisory roles.
- Minimum 2 years in information security roles.
- Experience in regulated utility environments.
- Prior work with ERP and operational systems.
- PMP certification.
Technical Skills
- Oracle applications
- SCADA systems
- ERP platforms
- Network infrastructure
- Cybersecurity frameworks
Performance Metrics
Success in this role will be measured by:
- Achievement of IT strategic goals and project delivery
- System uptime and reliability
- Security compliance and audit results
- Team development and retention
- Cost-effectiveness of IT investments
Compensation & Benefits
- Salary Range: $121,632 – $182,448 annually, based on experience and qualifications.
- Total Rewards Package Includes: - Medical, dental, and vision coverage (effective first of the month after hire).
- 401(k) with company match.
- Company paid life and disability insurance.
- Paid time off and 12 paid holidays.
- Tuition assistance and professional development opportunities.
ADA / Physical And Environmental Requirements
This position is primarily performed in a professional office setting and requires the ability to perform essential job duties with or without reasonable accommodation.
The Physical And Sensory Demands Include
- Prolonged periods of sitting and remaining in a stationary position (approximately 50–75% of the workday).
- Continuous operation of a computer and standard office equipment, including printers, copiers, calculators, keyboard, mouse, and telephone.
- Frequent review of electronic and hard copy documents.
- Ability to communicate effectively and exchange information through written, verbal, and audio methods.
- Occasional movement throughout the office to access workspaces, file cabinets, meeting rooms, and office equipment.
- Occasional lifting or movement of office materials up to 15 pounds.
- Ability to perform repetitive tasks and maintain focus in a structured office environment.
LANGUAGE SKILLS: Requires excellent knowledge of the English language and excellent spelling.
Work Authorization & Pre-Employment Requirements
Candidates must be authorized to work in the United States. All candidates must successfully pass a drug screen, pre-employment physical, background check, and possess a valid driver’s license in good standing (if required for the position).
Commercial Driver’s License (CDL) Positions
For positions requiring a Commercial Driver’s License (CDL), the use of marijuana (including medical marijuana) or any controlled substances, whether prescribed or otherwise, is strictly prohibited under Federal Motor Carrier Safety Administration (FMCSA) regulations of the U.S. Department of Transportation (DOT). Such use is a violation of federal law and will disqualify candidates from CDL-required positions.
Pay Transparency
This job posting complies with the New Jersey Pay Transparency Law (effective June 1, 2025), which requires employers to disclose salary ranges, benefits, and other compensation in job advertisements.
Recruitment Fraud Alert
We have noticed an increase in recruiting impersonations across the industry, where scammers attempt to obtain candidates’ personal or financial information through fake interviews and offers.
All legitimate communications from Middlesex Water Company and its subsidiaries will originate from the following email domains: @msg.clrco.com or @clearcompany.com.
Any outreach claiming to be from Middlesex Water Company or its subsidiaries that does not come from these domains should be ignored.
Equal Employment Opportunity
Middlesex Water Company and its subsidiaries are Equal Opportunity Employers and are committed to creating an inclusive environment for all employees.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
Applicant Communication
Please note: No phone calls, please.
We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.
