Housekeeping Supervisor

Khidmah • Full-time • أبو ظبي, AE • 4d ago

Job Purpose

This position is perhaps one of the most critical as it is in direct contact with the client’s business. Your efforts will representKhidmah and the service we provide with a healthy and safe standard in accordance with UAE legislation and companies / client policies and procedures.

Roles , Responsibilities, Duties

The scope of work is to include but not restricted to the afore mentioned points;
To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations and to take appropriate action in order to protect staff, visitors and the premises in any given situation
To carry out all assigned tasks in accordance and under the guidance of the Service Agreements of the client and Khidmah directives.
To report for duty punctually wearing the correct uniform and name tag at all times as per the grooming standards.
To maintain a high standard of personal appearance and hygiene at all times.
To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
To organize ,attend and contribute to all staff meetings
To fully support the Departmental Training Function
To respond to any changes in the place of work function as dictated by the business and policies
To project at all times a positive and motivated attitude and exercise self-control.
To provide a courteous and professional service at all times.
Ensures that health, hygiene and safety regulations are applied in the place of work in compliance with Abu Dhabi Code of Conduct, COSHH, HACCP standards and procedures...
To be fully aware and conversant of any environmental standards within the place of work and responsible to integrate them in the day to day operation.
To be fully aware and conversant with ISO9001 / 140001policies and procedures and responsible to integrate into the day to day operation where applicable.
To be capable of lifting 25kg in accordance with the safe lifting procedure avoiding injury or illness.
To assist in the efficiently of managing the team according to the established concept providing a courteous, professional and efficient and flexible service at all times
To have a full working knowledge and capability to supervise, making sure that all services offered by Khidmah are always carried out with the utmost efficiency and courtesy.
To be entirely cooperative with the different sub departments of the premises of workor any other premises as assigned and perform all duties and tasks when rotated or assigned to the Khidmah standards
To have a thorough understanding and knowledge of all related services and products
To be fully conversant with all services, activities, facilities offered by the company
To assign responsibilities to team members, implementing multi tasking principles and to check their performance daily.
To be fully competent in carrying out KPI inspections and Quality Assurance inspections at the place of work in compliance with any and all Service Level Agreements .
To assist in maintaining and implementation of a flexible employee base, with the right mix of employees.
To assist in allocating employees over the Division based on established business levels for that day.
To support staff needs in other Divisions based on the business priorities and anticipated business demands.
To ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.
To be always available and on-duty during peak periods
To perform commencement inspections and Completion handovers established for the Place of Work as assigned.
To conduct daily pre-shift briefings to Khidmah staff members highlighting any special instructions and information for the day’s work
To liaise with the Khidmah Head Office for any issues with effective communication and clear concise instruction.
To ensure proper handling storage, and control of lost and found items as per local rules and regulations
To keep all keys signed out in a secure manner and return them at the course of duty.
To have a complete knowledge of all cleaning machines and equipment for operation and maintenance as dictated in operation.
To monitor operating supplies and reduce spoilage, breakage and wastage.
To inspect all facilities, furniture and fixtures and report any damages to your Supervisor /Manager
To monitor hygiene supplies, bathroom amenities and reduce spoilage and wastage
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
To assist in conducting monthly inventory checks on all operating equipment and supplies. To have a complete understanding of the different cleaning products and their economical use
To work closely with the Engineering Department to ensure that the premises are well maintained and follow the correct reporting procedure for all defects.
To maintain the Daily Log Book on site.
To plan the weekly duty roster and work schedules.
To maintain the work place communication board.
To supervise departmental orientation programs for new employees to make sure that they understand the policy and procedure of the company
To liaise with the Client Representative on site at all times with cooperation and transparency.
To assist in identifying training needs and plan training programs for the employees.
To ensure that in the place of work, employees are multi skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the company’s training program.
To liaise and report all training taking place at the place of work and update all training records for the staff and collates records for Human Resources records.
To supervise and assist employees ensuring the correct standards and methods of service are maintained as stated in the Service Level Agreements
To ensure that each employee maximizes productivity and moral, maintain discipline following Client and Khidmah Policies & Procedures and local legislation.
To assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.
To handle client enquiries in a courteous and efficient manner and report any complaints or challenges to the next level if no immediate solution can be found and assure follow up with the client.
To be demanding and critical when it comes to service standards.

To ensure that the Khidmah team projects a warm, professional and welcoming image.

Qualification:

Diploma or bachelor’s degree (preferable) in Facility Management or with relevant specialization
FM related professional certifications is preferable. E.g., British Institute of Cleaning Science (BICS)
Excellent knowledge & understanding of Health, Safety, and Environmental regulations and responsibilities.

Knowledge and understanding of, Control of Substances Hazardous to Health COSHH, ISO, HACCP certificate

Experience and Skills:

Competencies

Adaptability/Flexibility
Communication
Dependability
Initiative
Job Knowledge
Managing Performance
Problem Solving/Analysis
Team Leadership
Teamwork
Vision and Values

Other Skills

Very good level of knowledge in MS Office and Project Management Software.
Demonstrate experience in Leading & managing business service teams, including the management work allocation process, performance management, staff development and career planning
Excellent knowledge & understanding of Health, Safety and Environmental responsibilities.
Sound operational, commercial and financial awareness of the client project contracts.
Able to translate client requirements into action plans and implement them.
Excellent communication and interpersonal skills, with ability to consult stakeholders at all levels to deliver services.
Report writing and updates
Excellent relationship management skills with clients, suppliers and ability to network with within FM Industry.

Experience

3-7 years of experience in relevant FM Industry. Background in installation, maintenance, and repair in large commercial premises.
Computerized maintenance management system CMMS experience preferred
Knowledge of Workplace Health and Safety (WH&S) practices and policies.
Experience of safe working practices, risk assessments, method statements, permit-to-work systems, and water treatment management.

Preferable with experience in a 5 star hotels as well as FM or Industrial cleaning projects – Rigs, Ships, Hospitals, Food Production plants etc.