The Community Services Director is looking for a responsible individual to be responsible for the oversight, operation, and maintenance of the City’s water treatment facilities, well supplies, tank sites, recharge / booster stations. Provides technical leadership and direction to treatment staff while ensuring safe, reliable, and compliant system performance. Supports the operation, maintenance, and repair of the water supply. Assists with broader public works and facility maintenance activities when required to support department operations.
This is a full-time, 40 hour per week non-exempt position. $32.61 to $47.20 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
- Ensure the continuous production and delivery of safe, reliable, and compliant drinking water to all City water customers in accordance with state and federal regulations
- Lead the operation, monitoring, and maintenance of water supply wells, treatment plants, booster stations, storage tanks, and recharge facilities, including inspection of equipment, pumps, controls, and instrumentation to ensure proper and efficient operation
- Perform and oversee raw water and finished water sampling and testing; adjust treatment processes, chemical feed systems, and controls to maintain water quality, regulatory compliance, and system performance
- Plan, schedule, and implement preventive maintenance, corrective maintenance, and minor construction activities related to water treatment and distribution infrastructure
- Provide technical leadership and training to water treatment staff in the operation, maintenance, and repair of wells, treatment equipment, chemical systems, SCADA, electrical components, and mechanical systems
- Operate, maintain, and troubleshoot treatment plant equipment, pumps, generators, analyzers, chemical feed systems, and related electrical and control systems, including integration with the SCADA environment
- Maintain accurate operational records including inspections, maintenance activities, chemical usage, process control data, compliance sampling, and laboratory results as required by regulatory agencies
- Conduct routine and advanced laboratory testing; evaluate and trend analytical data; prepare reports; and use results to support process optimization and regulatory compliance
- Order, receive, handle, and safely transfer treatment chemicals including bulk and day tank systems; ensure proper storage, inventory control, and safety practices
- Create, track, and manage work orders and maintenance documentation within the City’s maintenance management system
- Perform general facility upkeep and housekeeping to maintain clean, safe, and organized work environments at all water facilities
- Maintain emergency power systems including generators and fuel systems; inspect fluids, belts, batteries, and operational readiness
- Train and mentor new water employees to ensure competency in treatment operations, safety procedures, regulatory requirements, and equipment use
- Provide leadership and accountability for laboratory operations, including oversight of the Laboratory Technician, verification of analytical results, regulatory reporting, quality control practices, and integration of laboratory data into treatment and operational decision making
- Operate assigned motor vehicles and equipment in support of water treatment, maintenance, and emergency response activities
- Respond to and mitigate operational, environmental, and infrastructure emergencies affecting the water system, including extreme weather, equipment failure, water quality events, and power outages
- Assist with capital improvement planning, system upgrades, instrumentation projects, and process improvements related to water treatment and distribution
- Represent the City professionally when interacting with the public; respond to customer concerns related to water quality and system operations
- Establish and maintain effective working relationships with City staff, contractors, regulators, and other agencies to support water system operations
- Maintain familiarity with and enforce safe work practices, confined space procedures, chemical safety, and regulatory requirements associated with water treatment operations
- Perform other related duties as required to support the operation of the City’s water system
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Considerable knowledge of the operation, control, and maintenance of municipal water treatment facilities, supply wells, booster stations, recharge systems, and water distribution infrastructure. Thorough knowledge of mechanical, electrical, and instrumentation systems associated with pumps, motors, valves, chemical feed systems, and automated process controls including PLC and SCADA environments. Strong understanding of preventive and corrective maintenance practices for water treatment and production equipment, with working knowledge of underground water main installation and repair methods and general facility maintenance practices. Considerable knowledge of laboratory testing procedures related to drinking water treatment and regulatory compliance including sampling protocols, chain of custody, data validation, and reporting requirements, with the ability to interpret water quality data for operational decision-making. Ability to read and interpret technical manuals, electrical schematics, P&IDs, and construction drawings, write clear reports, maintain accurate records, and use computerized maintenance and data management systems. Ability to safely operate tools, machinery, vehicles, and heavy equipment and work effectively in changing indoor and outdoor environments with exposure to weather, confined spaces, chemicals, noise, and other hazards while following established safety procedures. Demonstrated ability to lead, train, and mentor staff in operational, maintenance, laboratory, and safety practices, establish effective working relationships with employees, contractors, regulatory agencies, and the public, and respond professionally to customer concerns. Ability to respond to man-made and natural emergencies within a reasonable response time, preferred within 30 minutes, and make sound operational decisions under pressure.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Minimum of a high school diploma or equivalent required. Five (5) or more years of progressively responsible experience in municipal water treatment, water production, distribution system operations, mechanical maintenance, electrical systems, instrumentation, and control systems related to drinking water facilities, including operation and maintenance of water treatment plants, groundwater wells, booster stations, storage facilities, chemical feed systems, SCADA, and laboratory compliance sampling; experience in wastewater systems is beneficial but not required. Must possess and maintain a New Hampshire Water Treatment Operator License Grade III OIT, at minimum. A New Hampshire Distribution System Operator License Grade II is preferred to support operation of the water distribution system. Must maintain OSHA 40-hour HAZWOPER certification and possess a valid New Hampshire CDL Class B with Air Brake and Tanker endorsements (CDL Class A preferred). Must possess or be able to obtain required certifications related to chemical handling, confined space entry, and distribution system operations, and must complete ongoing training and continuing education to meet state and federal drinking water compliance standards.
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