Water Distribution Operator 1

Global Water Resources, Inc. • Maricopa, AZ, US • 14h ago

Global Water Resources, Inc. is a leading water resource management company that owns and operates 29 systems which provide water, wastewater, and recycled water services. The company’s service areas are located primarily in growth corridors around metropolitan Phoenix and Tucson. Global Water recycles over 1 billion gallons of water annually.

The company has been recognized for its highly effective implementation of Total Water Management (TWM). TWM is an integrated approach to managing the entire water cycle that involves owning and operating water, wastewater, and recycled water utilities within the same geographic area in order to maximize the beneficial use of recycled water. TWM also implements smart water management programs, including advanced and remote metering infrastructure. It enables smart water management programs such as 2 remote metering infrastructure and other advanced technologies, rate designs, and incentives that result in real conservation. TWM helps protect water supplies in water-scarce areas experiencing population growth.

Global Water has received numerous industry awards, including national recognition as a ‘Utility of the Future Today’ for its superior water reuse practices by a national consortium of water and conservation organizations led by the Water Environment Federation (WEF). The company also received Cityworks’ 2022 Excellence in Departmental Practice Award for demonstrating leadership and creativity in applying public asset management strategies to daily operations and long-term planning.

Role Description:

Full time role for a Distribution Operator I located in the City of Maricopa. The distribution operator performs a variety of semi-skilled work to maintain water wells, chemical feeder equipment, pumps, motors, telemetry sensory equipment, treated water storage facilities, water distribution pipelines and related appurtenances, sanitary sewers for the collection of wastewaters, pumping equipment for water and wastewater, and water and wastewater treatment plant equipment and operations. Additionally, the operator may be subject to on-call work, emergency call back work and subject to shift work that may include nights and weekends.

Primary Duties and Qualifications:

· Performs moderate technical and mechanical work in the operation and maintenance of water and wastewater treatment and conveyance facilities.

· Conducts all company work related efforts and activities within the rules, regulations, and responsibilities of the most current company safety policy and OHSA regulation.

· The Operator will respond to operational emergencies as deemed necessary by his/her supervisor.

· The Operator will assist customers with concerns of water quality, delivery, odors, vector control and treatment.

· This position may be expected to perform work outside of the primary areas of responsibility. It may also need to provide technical and/or physical assistance to other operations personnel, contractors, developers, and any other duties assigned.

Install pumps for use in lift stations; maintain and repair lift stations as necessary.
Demonstrates a continuous effort to improve operations by streamlining work processes, decreasing turnaround times, and working cooperatively and jointly to provide efficiency and excellence in the use of resources.
Delivers outstanding customer service. Establishes and maintains open communication with all internal and external customers; to include co-workers, contractors, residents, and other Utility departments. Informs immediate supervisor of daily operations, important developments, and work activities.

· Adheres to industry and Utility safety standards, policies, practices, and procedures. Provides services in accordance with all applicable regulatory requirements.

· Executes routine and emergency operational, maintenance, construction, and repair functions of infrastructure or equipment utilized in the water distribution division.

· Maintains the integrity of landscaping, checks storage tanks and electrical panels, adjusts chemical feed rates, and completes work orders.

· Assists in the installation, maintainance, replacement, and repair of water mains, water service connections, fire hydrants, valves, and related appurtenances. Notifies customers of water service interuptions in accordance with applicable policies and procedures.

· Operates, inspects, and maintains water distribution infrastructure; logs daily records; Interprets readings from meters, gauges, charts and instruments, and adjusts accordingly; performs sampling and detects mechanical or process deficiencies and communicates findings to the supervisor.

Essential Job Functions

Basic Skills: Identify problems and review related information to develop and evaluate options and implement solutions. Use logic and reasoning to solve problems. Assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action. Understands written communication and work-related documents. Able to cope with pressure and deadlines, difficult situations and hard conversations.

Social Skills: Able to act in a respectful, knowledgeable, and professional manner with other employees. Adjusts own actions in relation to others’ actions. Works to reconcile differences, actively looking for ways to help people and Global Water be successful. Maintains professionalism in the face of deadlines; exhibits good listening, negotiation, persuasion, and critical thinking skills. Manages confidential information with discretion and trustworthiness. Work requires regular interaction involving exchange and receipt of information. The purpose of interactions is primarily the sharing of information. May interact with customers which needs to be respectful, knowledgeable, and professional in manner.

Physical Demands: Sitting for extended periods; prolonged periods of time with repetitive motions of hands and fingers; close vision, distance vision and ability to adjust focus; climb stairs, navigate uneven terrain; use fingers to grasp and move small objects; ability to hear and recognize sounds; able to react quickly using hands, fingers, or feet; able to utilize personal protective equipment as appropriate for safety. The employee must occasionally lift and/or move up to thirty pounds.

Facial hair for operations personnel shall not be allowed at points where the SCBA face piece is designed to contact and seal with the face (i.e. chin and jawline). Sideburns and mustaches will be trimmed and well-groomed as determined by the Operators Manager.

Work is performed in an office and outdoors where the employee may be exposed to noise from construction site heavy equipment and inclement weather.

Education/Knowledge: Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to high school degree or equivalency.

Certifications and Other Requirements:

· ADEQ Grade I Operator License in Water Distribution and/or CDL.

· Ability to obtain ADEQ Grade I Water Distribution Operator License within six (6) months of employment.

Writing: Work requires the ability to write work orders, memos, letters, reports and keep accurate daily records at well sites, lift stations and treatment facilities.

Managerial: Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill.

Experience: Minimum of six months’ experience in a related field.

Time Management: Ability to complete repairs and tasks in a timely fashion.

Policy/Decision Making: The employee normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate supervisor may, at times, provide close and constant review.

Technical Skills: Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.

General: Must have satisfactory outcome of drug testing, criminal record checks, motor vehicle record, and employment records prior to starting employment.

Licenses: Must have a valid Class B Arizona driver’s license with no restrictions.