Summary
Maintain all aspects of child support accounts based on Tarrant County child support Orders.
Essential Duties And Responsibilities
- Enters new accounts into the computer system. Modifies existing accounts according to new Court-ordered payment plans
- Checks for money held on new accounts. Identifies and distributes to cashier for posting
- Searches computer records for new and modified Orders. Searches card file for older records
- Locates and pulls Order cards for computation by Bookkeeping on problem accounts
- Files Order cards
- Maintains and updates personal information on all clients provided on Order cards
- Answers questions and resolves problems regarding missing information or errors through contacts with attorneys and clients
- Handles all returned money and attempts to locate payee. Ensures payments are re-mailed to accurate addresses
- Updates transactions entries into Trust Accounts
- Performs backup duties at the I.D. terminal. Runs payment histories and performs computations. Assigns account numbers for cash payments and income withholding orders
- Updates payee/payor addresses as a backup duty
- Performs all other related duties as assigned
Minimum Requirements
High School diploma or equivalent. Five (5) years of any combination of college and work experience will qualify. Customer service experience preferred. Experience with PCs and PC software. Good communication skills, both written and verbal. Bilingual preferred.
Physical Demands And Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to walk, sit, stand, stoop, reach and lift.
Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.
- Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Harrison at (817) 884-1227.
01
Do you possess a High School Diploma or GED?
02
Do you have one (1) year of general office experience?
03
How many months/years of customer service experience do you have?
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years or more
- None
- Required Question
