Job Description: The Activities Operations Coordinator is responsible for the set up, facilitation, and take down of Summer Guest Period programs open to all guests. They are a liaison to the F&B and Events teams to ensure events and programs run smoothly. This leader is responsible for the “behind the scenes” functions that allow our activities staff to focus on facilitating the guest experience.
The Activities Operations Coordinator reports directly to the Program Manager, and leads a team of 3 to 5 auxiliary activities staff.
Goals
- To offer professional service and hospitality to guests and strengthen the Kanuga experience.
- To manage the roster of activities for guests
- To recruit and train staff to provide activities such as arts and crafts, sports, recreation, hiking, wellness, team building, and family social events
- To maximize the effectiveness of seasonal staff
- To improve organizational processes, including guest sign ups and surveys, for all activities and programming
- To examine, identify, and improve guest satisfaction, staff satisfaction, and business results
- To “live” the Kanuga purpose statement through all of decisions, actions and communications.
- The Activities Operations Coordinator reports directly to the Programs Manager. In addition, the Activities Operations Coordinator works closely with other members of the hospitality team at Kanuga.
Duties And Responsibilities
- Schedule auxiliary staff weekly to set up, facilitate, and take down supplies and equipment for evening programs
- Work with Arts & Crafts Specialist to prepare, facilitate, and distribute Tie-Dye t-shirts for guests
- Prepare all activities spaces with necessary supplies and equipment including but not limited to water coolers and cups, sports equipment, supplies, etc.
- Schedule staff to facilitate tennis, cornhole, and pickleball tournaments ? Collaborate with program management to implement enhancements and adjustments as needed.
- Ensure compliance with Kanuga and Charlestowne policies, procedures, and relevant regulations, including those related to health, safety, and child protection.
- Any other duties as assigned
Required
- Strong communication skills
- Strategic planning and scheduling skills
- Basic knowledge of Microsoft Excel or Google Sheets
- Ability to lift 50 pounds
- Valid driver's license
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Position Information
Company: Charlestowne Hotels
Position: Activities Operations Coordinator
Status: Seasonal
Shift: First (Day), Second (Afternoon), Third (Night)
Req #: 10558061
Date Posted: June 16, 2025
Location: 130 Kanuga Chapel Drive, Hendersonville, US, NC, 28739
Job Category: Guest Services