Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
General Services Facilities Maintenance Division (FM) is responsible for the repair and maintenance of over 250 city government facilities including: City Hall, Public Safety Building (Jail), Norfolk Consolidated Courts Complex, entertainment venues such as the Scope Arena, Chrysler Hall, historic Attucks Theater, the Virginia Zoo; a cruise terminal, all police stations, recreation centers; pools and numerous city office buildings. The Facilities Maintenance Manager is responsible for managing an operating budget of ~$27.7 million annually and a capital improvement budget with an average appropriation of ~$15 million. The Division is staffed with 98 employees responsible for carpentry, plumbing, electrical, painting, HVAC, carpentry, elevators, roofing systems, moves and relocations of city employees, finance, and administrative functions. Facilities Maintenance also supports City operations by managing citywide contracts for custodial and pest control, fire extinguishers and mail and printing.
The City of Norfolk’s Department of General Services is seeking qualified candidates with proven experience in delivering exceptional leadership and management skills for the position of Facilities Maintenance Manager.
The successful candidate must have experience managing multiple crafts and various projects simultaneously, while also possessing knowledge of electrical, mechanical, plumbing and/or mechanical systems and OSHA standards. The candidate will be an assertive, organized, creative, hands-on manager with excellent leadership and decision-making skills. Collaborate with internal employees and outside contractors to assess and document infrastructure conditions for future projects.
Essential Functions
The following are examples of the type of key responsibilities, assignments, and tasks expected of the Facilities Maintenance Manager:
- Create a Strategic Plan that establishes a clear vision for the Facilities Maintenance Division; define strategic priorities, goals, and key performance indicators for services and project completion that consider best management practices, enhanced customer service, energy efficiency, and cost effectiveness.
- Manage FM operations and maintenance activities by providing leadership and guidance to internal staff and outside contractors who are tasked with performing renovations, preventative maintenance services, repairs, and new system installations in the areas of plumbing, electrical, HVAC, carpentry, painting, general maintenance etc., in addition to moves and relocations of city employees.
- Oversee the management of citywide contracts for janitorial, security, pest control, mail/reprographic, window washing, and fire-extinguisher inspection services; build strong working relationships with outside contractors.
- Build strong working relationships with a high level of customer interaction and outstanding customer service by providing timely follow-up and responses to facility maintenance issues, concerns, and requests for information; invite and use customer input to plan projects.
- Manage financial operations by developing, evaluating, and monitoring annual operating and capital budgets, conducting and overseeing various financial analyses, and supervising the Business Unit functions.
- Develop project plans, identify resources required to accomplish goals, monitor project progress, and prepare reports and presentations for various stakeholder audiences.
- Ensure city facilities meet, and staff adhere to various environmental, health and safety standards in addition to legal/regulatory requirements.
Education/Experience
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
Required
- Three years of experience in Construction Management.
Additional Information & Requirements
Preferred License(s) and/or Certification(s):
- Plumbing, Electrical, HVAC, and/or Mechanical certification(s) preferred.
Work Schedule:
- Monday – Friday; 8:00 AM – 5:00 PM; Occasional overtime and weekend work may be required.
Signing Bonus:
- This position is eligible for a $5,000 signing bonus.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
Note
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
02
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
03
Please indicate which answer best describes your highest level of education received.
- High School Diploma or Equivalent
- Some College or Associate's Degree
- Technical/Vocational Degree
- Bachelor's Degree or higher
04
Do you have at least (3) three years of experience in Construction Management?
05
Please describe your experience in Facilities Maintenance Management, including your technical expertise. If you do not have this experience, put n/a.
06
How many years of management experience do you have?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
07
How many years of experience do you have in managing a building maintenance operation with multiple facilities for local government, school system, college/university, or similar operations?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
08
How many years of experience do you have in writing scopes of work for procurement purposes, i.e., Bids, Requests for Proposals, Requests for Information, etc.?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
09
How many years of direct experience do you have developing and managing annual budgets?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
10
How many years of personnel management do you have?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
11
What is the largest number of employees you have supervised?
- 0
- Less than 10 employees
- 11-25 employees
- 26-50 employees
- More than 50 employees
12
How many years of experience do you have developing program goals and key performance indicators?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
13
How many years of experience do you have developing and implementing preventative maintenance plans?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
14
How many years of experience do you have coordinating and collaborating with stakeholders (similar work units, departments, residents, etc.) to accomplish a specific task or program goal?
- No experience
- Less than 5 years
- 5-10 years
- More than 10 years
15
Do you have a valid driver's license?
16
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
17
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
18
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
19
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
- Required Question