Job Details

Description

Job purpose

Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Foreman, Leaderman, Administrative Assistant and Shop Clerk.

Duties And Responsibilities

Adheres to and utilizes the established Service Department management operating system for assigned work
Measures productivity
Increases output, evaluates performance and tracking mileage
Develops and maintains a training program for all Service Department employees
Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
Maintains close contact and good relations with customers, may include onsite visits
Administers safety program in accordance with existing company, state and federal guidelines
Conducts a monthly safety meeting and completes required reports
Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program
Performs other duties or functions as requested by Management
Promote positive and professional relationships with all company personnel and between its’ divisions.
Perform other duties as assigned
Qualifications
- GED or High School Diploma
- Must have a minimum of 3 year(s) previous supervisory experience of service personnel

Knowledge, Skills, And Abilities

Must meet goals and objectives set forth by the company
Must have the ability to work flexible hours and days
Must be proficient with Windows base environment. (Microsoft Word, Excel, Power Point, Access and Outlook)
Must be dependable and able to work independently
Must maintain good client relations
Must maintain professional attitude
Must maintain professional appearance
Must have the ability to travel and stay overnight (as necessary)
Must have the ability to supervise and motivate others
Must have the ability to effectively evaluate others
Must promote and maintain a clean, neat and safe work environment
Must able to protect the company assets and interest

Working Conditions

Typical hours of work Monday through Friday; 8:00 a.m. to 5:00 p.m.
Weekend hours as necessary.

Waukesha-Pearce Industries (WPI)

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