Job Summary

The Field Service Technician I provides service to all contracted Food Safety and Water Treatment accounts through efficient monitoring and application of service programs and procedures. This position performs routine troubleshooting, field installations and repairs of chemical feed and control equipment while maintaining high quality standards.

Essential Job Functions

Develop positive relationships by maintaining continuous contact with accounts to promote Company products
Perform scheduled service route in accordance with Division’s Minimum Service Standards
Handle and install various chemical dispensing and application equipment
Handle and apply treatment products in an environmentally safe manner
Perform analyses and evaluation of treatment programs to determine product effectiveness
Assess if product application changes/adjustments are necessary
Routinely troubleshoot for problem/solution identification
Install and repair all chemical feed, dispensing, application and control equipment
Provide service reports on status of existing programs at each account
Perform chemical cleanings and power washings of customer equipment
Make recommendations for improving existing treatment programs
Properly care for and maintain all Company-owned equipment including tools, instruments, safety equipment and vehicles
Comply with company safety standards including safe vehicle operation
Complete all administrative requirements including basic skills/safety training courses
Order inventory and supplies required to perform services
Ensure regular communication with service team members and sales personnel
Other similar and comparable duties as required and assigned

Education/ Special Licenses Or Certification

High school or technical school diploma or GED
Associate’s degree in science preferred
Valid driver’s license (clean driving record)

Experience

Two years of maintenance, sanitation, water treatment and/or food plant industry related experience preferred
Basic pipe fitting and electrical ability a plus
Working level knowledge of food and water treatment fundamentals, practices, and terminology
Previous maintenance of water treatment, cooling towers, boilers and closed loop systems

Skills

Strong mechanical, plumbing, and electrical skills
Competent use of tools & safety equipment
Chemical testing & interpretation
Basic understanding of water treatment, cooling towers, and closed loop systems
Computer skills including e-mail, Word, and Excel
Experience in maintenance and repairs – CIP, plumbing and electrical experience a plus

Competencies

Effective communication (Verbal, Listening & Written)
Analytical & Problem Solving
Customer/Vendor Relationship and solution focused
Drive for results
Action Oriented
Critical thinking
Planning & Priority Setting
Technical Knowledge
Teamwork
Trust
Administrative skills

Physical Requirements/ Working Conditions

Sit or stand for extended periods of time
Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
Ability to climb stairs and ladders
Visual acuity necessary to utilize computers and electronic devices
Extra hours and some travel may be required

Rochester Midland Corporation

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Field Service Technician 1