POSITION SUMMARY

Assist Facilities leadership in maintenance and repairs, and in coordinating housekeeping. Purchase shipping supplies and office supplies for Facilities department. Assist in processing all incoming and outgoing mail in Corporate Headquarters location. Work within a team environment and independently. Requires availability and coverage during non-work hours in an emergency or as-needed basis. Requires capability of traveling to all NYC locations, and being on-call 24/7 using agency cell phone.

DUTIES AND RESPONSIBILITIES (WEIGHTED & WITH DETAIL)

Essential Functions: include, but are not limited to, the following:

Program and Office Support (85%)

• Coordinate and monitor building repair service calls, i.e. boiler, sprinkler, standpipes, water heater, chiller and water pumps, elevators, packaged air conditioners and HVAC systems, etc.

• In the absence of the Manager of Facilities during call-outs and vacation assume responsibility over Facilities department. Log repairs and record issues using the work-order system. Prioritizes repairs in conjunction with Manager of Facilities.

• Assist in escorting Facilities vendors performing work at NYC locations.

• Works effectively with volunteers, trainees and temp agency personnel. Must work together and collaboratively within Facilities / Support Services team.

• Performs other educational and experience related duties as required.

• Handles the receiving, delivering and processing shipments.

o Receives and distributes freight packages from carriers such as UPS, FedEx and other small motor freight deliveries.

o Process packages for overnight delivery and special handling through UPS, FedEx and USPS.

o Maintain logs and paperwork for follow up and tracking purposes.

• Process all incoming and outgoing mail at PPGNY Corporate Headquarters, including interoffice and misdirected mail

• Prepare documents and other items for shipping, including shipping labels for third-party IT vendors

Last updated: 01/06/2026

Customer Service Responsibilities (15%)

• Prioritize and respond to emergent situations, analyze and take appropriate action which may include outsourcing the work

• Builds and maintains positive, quality relationships with customers, both internal (colleagues) and external (patients, clients, donors etc)

• Demonstrates commitment to exceeding customer expectations at every opportunity

• Responds positively to customer concerns and demonstrates effective problem solving skills

• Consistently interacts positively with internal and external customers

• Always wear a PPGNY identifying name tag when working

Required Skills/Abilities

Experience, Education and Licensure
High School diploma or GED
Professional knowledge may be obtained through formal education and/or through work experience
Last updated: 01/06/2026
Requires three (3) years of related and/or applicable experience in facilities support or mail processing
Language & Interaction Skills
Ability to communicate effectively and in a non judgmental manner or attitude
Able to work within a team setting
Ability to read, write and do arithmetic

Qualifications

Remedial computer skills
Well organized, and able to optimize the use of space and equipment while reducing operating costs
Excellent customer service and communication skills
Ability to use power tools
Ability to work in team settings and work independently
Ability to multi-task

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is required to continuously talk and hear, frequently sit, stand, walk, reach, grasp, handle small objects, use repetitive motions of the hands and wrists. Work requires bending. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Must be able to walk up and downs stairs
Ability to climb a ladder and step ladder
Bending at the waist, sitting kneeling, laying horizontally, climbing, walking
Ability to push maximum 100 pounds ability to lift minimum 40 pounds
Medical requirements of the position
All staff who interact with patients and clients are required to meet the Department of Health medical requirements of an annual tuberculin test (PPD) and physical
Must provide proof of COVID-19 vaccination or acceptable exemption
Annually must provide proof of Flu vaccination or waiver
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

Planned Parenthood of Greater New York

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