Purpose of Role

The Water Treatment Support Specialist is responsible for supporting the branch offices, factory, and Client representatives regarding maintenance, production, and sales inquiries, while advancing Company’s water treatment capability inside and outside of the boiler room.

This includes research of current and emerging water treatment technologies, determining internal and/or external sources of products, the creation and implementation of support documents, traveling to customer sites for events such as hands-on training and maintenance support, reviewing water analysis reports, and answering inquiries from both maintenance and sales.

They are also responsible for analyzing and supporting water treatment business development through activities such as data analysis, product development, and quality improvement.

Communication and collaboration includes daily interaction with employees at all levels within Client, including but not limited to, sales, maintenance, administration, engineering, and production staff, so that support can be provided in a timely manner and correct manner to entities needing support, particularly related to water treatment topics and products.

To continue improving the department and self, candidates will be responsible to gain higher levels of education and experience in water treatment equipment and treatment styles. Candidates that have a solid understanding of Company’s system and product lineup – such as installation, operation, maintenance, water treatment – with an ability to convey technical information in step-by-step instructions using excellent verbal and written communication skills will succeed in this role.

Essential Functions

Advance Company’s Ability to Perform Water Treatment for an Entire Facility - Inside & Outside of the Boiler Room
System Development & Integration:
Develop, design, and implement water treatment programs for full-facility coverage, including but not limited to cooling towers, closed-loop systems, and wastewater.
Evaluate existing CLIENT technologies and identify opportunities for adaptation or expansion.
Develop modular and scalable treatment solutions tailored to diverse facility types.
Innovation & Research:
Investigate emerging technologies and water treatment methods.
Lead pilot projects and field trials to validate new approaches.
Collaborate with R&D, engineering, and external partners to accelerate innovation.
Regulatory & Environmental Compliance:
Ensure all treatment programs meet local, state, and federal environmental regulations.
Promote water conservation, reuse, and sustainability practices.
Client & Internal Collaboration:
Work closely with sales and service teams to align solutions with customer needs.
Provide technical training and support for new systems.
Prepare documentation and manuals materials for new offerings.
Water Treatment Department Skill Development
Water Treatment Support Specialist position has a career development plan which consists of level 0–4, which will be shared during in-person interview.
Expected to learn and successfully complete levels 0–1 within 9 months of hire date.
Expected to learn and successfully complete levels 2–4 within 2 years of hire date.
Provide Complete Water Treatment Support & Follow-Through (Case Management)
Assist sales and maintenance/service personnel from Client and our Representative Network by answering water treatment, water quality, and associated water equipment questions, coordinating with internal departments (Maintenance, Engineering, Maintenance Support, Production Support, etc.) to provide guidance with troubleshooting Client water quality products and services within the department’s guidelines for timeliness and efficiency in the Case Management System.
Responsible for supporting the maintenance and sales staff in relation to the subject of water treatment. This involves becoming a technical expert in multiple product lines (chemical, water treatment equipment, federal/state/local codes, and regulations, etc.).
Water Lab Support
Be familiar with water analysis laboratories and the water analysis procedures to support the water analysis labs.
Create and update supporting technical documentation (manuals, FAQ/quick guides, knowledge base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with documents pertaining to content such as PV replacements, retrofits, parts identification, digital services, etc., as identified through a regular case management review and interaction with MAC’s Maintenance team.
Create and revise documents in support of Sales, Maintenance, and Production Departments in relation to water treatment topics and products.
If applicable, translate documents from Japanese to English and/or English to Spanish.

Position Minimum Requirements

(Knowledge, skills, and abilities required to perform satisfactorily in the position)

Must understand and be able to apply the principles of the CLIENT “MOTTO,” “MISSION and VISION,” “CLIENT WAY,” and “CSLP – Complete Solutions & Lifecycle Partnerships” to their everyday work activities where applicable and always put safety first.
Excellent written communication skills.
Must be proficient in speaking in front of various audiences (employees, customers, representatives).
Collaborative working style with strong ability to proactively establish and maintain working relationships with all support departments and multi-cultural teams.
Functional experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint, Teams).

Job Qualifications

Bachelor’s degree ( in a STEM field and/or Certified Water Technologist discipline.)
5 or more years in industrial water treatment.
Strong understanding of water treatment technologies and facility operations.
Experience with cooling towers, closed-loop systems, and wastewater treatment.
Excellent project management and communication skills.
Familiarity with regulatory frameworks (EPA, OSHA, local water authorities).
Experience in researching information and technical troubleshooting/problem solving with mechanical & electrical components and controls is a plus but not required.
Ability to read wiring diagrams and schematics is a plus but not required.
Experience with ASME section 1 and section 8 code is a plus but not required.
Experience with UL standards is a plus but not required.
Experience with heat transfer and fluid analysis is a plus but not required.

Lynn Rodens

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Water Treatment Support Specialist