Position Purpose

The Water Service Coordinator is responsible for overseeing service line inventories, assisting in different water sampling programs, customer inquiries, ensuring compliance with state and federal drinking water regulations, including the Lead and Copper Rule (LCR/LCRR) and representing Racine Water in public events. This role involves field sampling, laboratory support, data management, customer communication, and cross-functional coordination with operations, engineering, and regulatory staff. The ideal candidate has hands-on experience with water quality disinfection & sampling techniques, laboratory practices, and distribution system operations.

HIRING PAY RANGE: $33.96 -$36.96 ($70,635 - $76,868)Essential Duties

Service Line Coordination & Compliance

Maintain and update the system-wide water service line inventory, ensuring accuracy and regulatory compliance.

Coordinate service line inspections, verifications, replacements, and customer notifications.

Assist with planning and implementing Lead and Copper Rule Revision (LCRR) requirements.

Schedule and track field activities related to service line investigations and water quality monitoring

Water Sampling & Field Operations

Perform water sampling throughout the distribution system, including routine bacteriological samples, lead and copper samples, water main breaks, customer-requested samples, and compliance monitoring.

Follow proper chain of custody procedures and ensure sample integrity from collection to laboratory delivery.

Disinfection and sampling.

Utilize field instruments (e.g., chlorine analyzers, turbidity meters, pH meters) and properly calibrate and maintain equipment.

Conduct flushing operations and support water quality investigations.

Laboratory Responsibilities

Conduct basic laboratory analyses according to approved methodologies (Standard Methods, EPA procedures).

Prepare media, reagents, and sampling kits as needed.

Perform quality control checks and maintain laboratory documentation.

Assist with data entry into laboratory information management systems (LIMS).

Data Management & Reporting

Collect, manage, and analyze water quality and service line data.

Prepare internal reports, regulatory submissions, and updates for supervisors.

Maintain accurate records of sampling locations, results, and system conditions.

Support GIS updates for service line materials and sampling sites.

Customer Service & Communication

Communicate with customers about sampling, service line material identification, and water quality concerns.

Provide technical assistance regarding water quality regulations and procedures.

Coordinate with contractors and field teams to resolve service line and water quality issues.

Representing Racine Water in public events.

Minimum Qualifications

Bachelor’s degree in Environmental Science/Engineering, Water Technology, Chemistry, Biology, or related field preferred.
3–5 years of experience in water quality, environmental sampling, or laboratory operations is preferred.
Experience with water distribution systems or service line investigations strongly preferred.

Knowledge, Skills, And Abilities Required

Knowledge of drinking water regulations, disinfection process, including the Safe Drinking Water Act and Lead and Copper Rule.
Proficiency in water sampling techniques and laboratory testing methods.
Ability to read and interpret maps, engineering drawings, and GIS data.
Strong organizational skills and attention to detail.
Ability to communicate effectively with customers, regulators, and internal teams.
Proficiency with Microsoft Office, LIMS, GIS, and work order systems.
Ability to work independently, outdoors, and in various field conditions.
Follow all safety procedures for field work, laboratory operations, and water system operations.
Maintain certifications and ensure sampling practices meet regulatory requirements.
Participate in emergency response activities (e.g., boil advisories, main breaks, contamination events)

Physical Demands of the Position

Ability to lift and carry up to 40–50 lbs.
Ability to walk, stand, bend, and work in outdoor environments.
Ability to work in confined spaces or near construction sites, as applicable.

Work Environment

Combination of office, laboratory, and field work.
Exposure to water system facilities, treatment chemicals, and outdoor conditions.
Must be available for occasional after-hours sampling, emergency response, or on-call rotations.

Equipment Used

Software technology used may include Microsoft Outlook, Word, Excel, and Time Management Software (TMS); Other software may be applied.

This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.

The City of Racine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

City of Racine

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Water Services Coordinator