Note: All applications must be received via the City's careers page before 3/25/26 at 11:59pm EST.

You can do great work and love what you do with the City of Delaware! We are an organization that succeeds because of teamwork, dedication, diversity, and the innovative spirit of all our employees. The City of Delaware is an award-winning local government organization known for its professionalism, customer service orientation and a strong commitment to distinctive and well-planned community development. The work environment is stable with excellent benefits and retirement packages. Our mission is to ensure an effective government, a health economy, being a safe city and welcoming you to be a part of this great community!

Under the immediate supervision of the Utilities Field Superintendent, and administration direction of the Deputy Director of Public Utilities, the Meter Reading Division Supervisor is responsible for the supervision, oversight, and direction of an assigned crew. Work also involves various skilled and semi-skilled responsibilities. The Division Supervisor plans, organizes, oversees and has responsibility for the operations of the division and performs a variety of technical and administrative tasks on a regular basis. This position is subject to emergency and non-emergency callouts during evenings, weekends and holidays. Position requires regular and reliable attendance.

Essential Functions: For purposes of 42 USC 12101

Manages and supervises all assigned employees (e.g., schedules and assigns tasks; interviews job applicants; recommends the hiring of job applicants; recommends discipline; evaluates performance; receives grievances or employee complaints; approves and recommends the approval of leave requests; attends or participates in meetings in which policy questions are reviewed or discussed; develops and implements policy; recommends policy changes).
Oversees the scheduling and prioritizing of work assignments; monitors status of work in progress; coordinates projects and work activities with other divisions, departments, and contractors; assures employees have the proper tools to perform work efficiently and safely; assists with complex and/or problem situations and provides technical expertise.
Can perform and carry-out all essential functions of a Meter Technician III.
Confers with Director, Superintendent and Distribution concerning plans, priorities, problems, work schedules and deadlines.
Responds to public inquiries, emergency water issues, service requests and police department calls.
Prepares various detailed forms and reports related to the activities of the division and department.
Carries out leadership responsibilities including but not limited to training staff in job skills (specific to division), assignment and direction of work and recommending necessary job performance and efficiency changes to the Superintendent.
Complies with and monitors crew adherence to department and City policies, procedures and applicable State and Federal laws when planning, executing, or directing activities of the division and assists with contractors as needed.
Operates a City vehicle daily in accordance with division/department operations.
Leads service abatement and meter service.
Monitors valve installation and replacement, meter system troubleshooting, in/out orders, and leak notifications.
Performs other duties as assigned.

Knowledge, Skills & Abilities

Knowledge

Interviewing
Microsoft Office applications (e.g. Outlook, Word, Excel, Publisher, Access, Sharepoint, OneNote, and Teams) and other computer software
City and Department goals and objectives
City and Department policies and procedures
Government structure and process
Safety practices and procedures
Supervisory principles and practices
Project management
Standard office procedures
The hazards, safety rules and precautions related to the operation of heavy equipment
Modern principles and practices of operations that are directly related to the work of the Division
Modern tools, equipment and materials used within the Division
Basic mathematics

Skills

Excellent organizations, attention to detail, accuracy, time management, and critical thinking skills
Using tact, discretion, initiative, and independent judgement within established guidelines
Civic engagement and customer service
The operation of the City's heavy and light equipment under all types of weather conditions
The use of hand and power tools for repairing machinery and equipment
Organizing material, information, and people in a systemic way to optimize efficiency and minimize duplication of effort
Conflict resolution and problem solving

Abilities

Supervise, organize, and direct the work of subordinate personnel
Understand, interpret, and apply laws, rules, or regulations to specific situations
Deal with many variables, define and solve problems, collect, analyze, and interpret data, establish facts, and determine specific action, evaluate and improve process and/or program efficiency/effectiveness
Operate assigned equipment
Organize, oversee, and complete multiple projects simultaneously with limited supervision
Maintain a high level of confidentiality about information within the office
Add, subtract, multiply and divide
Calculate fractions, decimals and percentages
Prepare correspondence
Compile and prepare reports
Understand and follow written and oral instructions, policies, and procedures
Be honest, dependable and trustworthy
Maintain effective working relationships
Communicate effectively, both in oral and written form
Exercise independent judgement and discretion
Perform work in a safe manner and report unsafe activities, conditions and faulty equipment
Work in a professional office environment
Arrive at constructive solutions while maintaining positive working relationships
Communicate enforcement notices to assigned crew
Review and interpret work-related plans, drawings and diagrams

Physical Requirements & Working Conditions

Physical Requirements

The primary duties of this class are performed in a public building and outdoor environment and may include working in adverse weather conditions, vehicular traffic, confined spaces, and hazards involving the use of power tools and equipment and hazardous chemicals.
Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions, emergency, or alarm systems and to interact with employees.
Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend and generate written work instructions and work orders.
Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a variety of power and hand tools, operate standard office equipment and a personal computer, operate a motor vehicle and heavy equipment, and to make adjustments to equipment.
Sufficient strength to lift and carry objects up to fifty (50) pounds for varying distances.
Sufficient personal mobility, stamina, flexibility, and balance to perform maintenance and repair operations that require bending, stooping, kneeling, stretching and other physical exertions in an outdoor environment, frequently in varying temperatures.
Sufficient ability to endure prolonged exposure to varying temperatures (i.e. prolonged sun and heat exposure during summer months and cold/wind/dampness exposure during winter months).

Equipment Operated
Computer, copier, phone and other standard/modern office equipment; computer software (e.g., Microsoft Office, Cityworks, Web TMS, Sentryx, Meuller NMT and other applicable computer software), backhoe, dump truck, leak correlator, utility truck, line locator, vac-con truck, vac truck, valve turner.

Training, Experience, and Qualifications

Completion of trade or vocational school; prefer some college coursework.
Must possess a minimum of four (4) years of previous experience that relates to the work of the Division.
Minimum of one (1) year supervisory experience.
Possession of a valid State of Ohio Motor Vehicle Operator's License and ability to maintain insurability under the City's vehicle insurance policy. Possession of a valid State of Ohio Motor Vehicle Commercial Driver License, Class B (Class A preferred), with air brake and tanker endorsements, or the ability to obtain license within six (6) months of hire.
Possession of a State of Ohio Class 2 Water Distribution license and State of Ohio Backflow Technician certification.
Regular and reliable attendance.
Any combination of training and experience which will indicate the possession of the knowledge, skills and abilities listed below.

Supplemental Information / Special Requirements

The City of Delaware offers a complete benefits package to full-time employees including: health, dental, and life insurance, retirement pension and savings plans, paid holidays, vacation, sick leave, and longevity pay and, in many positions, paid uniforms or clothing allowance. This position is part of the Management Pay Plan. Details about the compensation and benefits for this position can be found in the agreement by clicking here.

The information above is intended to be illustrative of the kinds of duties that may be assigned to the position and should not be interpreted to describe all the duties which may be required of employees holding this position.

The City of Delaware is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. In compliance with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendment Act (ADAAA), the City of Delaware will provide reasonable accommodations, upon reasonable request, to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

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Meter Reading Division Supervisor